Privacy Policy

Effective Date: November, 2024

At Rough, Slow, and Expensive, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from www.roughslowandexpensive.com (the “Site”). This policy also outlines your rights under the California Consumer Privacy Act (CCPA) if you are a California resident.

1. Information We Collect

We collect the following types of personal information:

Identifiers

  • Examples: Name, email address, phone number, billing and shipping address, IP address
  • Purpose: To process orders, communicate with you, and for fraud prevention

Commercial Information

  • Examples: Purchase history, payment details (via third-party payment processors)
  • Purpose: To complete transactions and provide customer support

Internet Activity

  • Examples: Browsing behavior, search history on our Site, device details
  • Purpose: To improve our website and services

Geolocation Data

  • Examples: Approximate location based on IP address
  • Purpose: To ensure accurate shipping and tax calculations

Inferences

  • Examples: Preferences and interests based on interactions with our Site
  • Purpose: To personalize your experience and offer relevant products

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including shipping and delivery.
  • Communicate with you about orders, promotions, and updates.
  • Improve our website and customer experience.
  • Detect, prevent, and address fraud or illegal activity.
  • Comply with legal obligations and enforce our terms.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: Payment processors, shipping providers, and IT services to support our operations.
  • Compliance and Legal Obligations: To comply with laws, respond to legal requests, or protect our rights.

Under the CCPA, sharing information with service providers for business purposes does not constitute a “sale.”

4. Your Rights Under the CCPA

If you are a California resident, you have the following rights:

a. Right to Know

You have the right to request information about:

  • The categories and specific pieces of personal information we have collected about you.
  • The categories of sources from which we collect your information.
  • The business or commercial purpose for collecting your information.
  • The categories of third parties with whom we share your information.

b. Right to Delete

You can request that we delete any personal information we have collected from you, subject to certain exceptions (e.g., if the information is necessary to complete a transaction or comply with legal obligations).

c. Right to Opt-Out of the Sale of Personal Information

While we do not sell personal information, California residents have the right to direct us to stop selling their personal data.

d. Right to Non-Discrimination

You have the right not to receive discriminatory treatment if you exercise any of your rights under the CCPA.

To exercise your rights, please contact us using the information in Section 8. We will verify your identity before processing your request.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can manage your cookie preferences in your browser settings.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Protecting Your Information

We use industry-standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

8. Contact Us

To exercise your CCPA rights or ask questions about this Privacy Policy, contact us:

To submit a verifiable consumer request, please include:

  • Your full name.
  • The email address or phone number associated with your account or order.
  • Details of your request (e.g., access, deletion).

9. Changes to This Privacy Policy

We may update this Privacy Policy as needed to reflect changes in our practices or for legal compliance. Updates will be posted on this page with the revised effective date.